Refund and Return Policy
Hello Bra mainly serves customized B2B OEM and ODM manufacturing orders. Because most products are made according to buyer requirements, returns and refunds are handled according to the confirmed order agreement, sample approval record, and quality inspection result.
Customized Orders
Custom products with buyer-specific size ranges, colors, labels, packaging, materials, or design requirements are normally not returnable after approval and production unless there is a confirmed quality issue caused by manufacturing.
Quality Issues
If a buyer finds a quality issue, the buyer should provide photos, videos, quantities affected, carton details, and a clear description within the agreed inspection period. Hello Bra will review the issue and discuss a practical solution.
Before Production
Before bulk production starts, buyers should confirm samples, materials, colors, size range, logos, labels, packaging, and production details carefully. Changes after confirmation may affect cost, timing, and material usage.
Contact
For return, refund, or quality concerns, contact Hello Bra through the official inquiry channels with the order details and supporting evidence.